Intake Coordinator / Office Manager

HA Home Care is looking for an experienced Intake Coordinator / Office Manager to lead our front-end referral and intake process while keeping day-to-day office operations running smoothly. This role is central to how quickly and accurately new patients get the care they need.

Key Responsibilities

• Receive, screen, and process new referrals from hospitals, physicians, SNFs, and families
• Perform real-time insurance verification, prior authorizations, and reauthorizations
• Track physician orders, plan-of-care approvals, and recertification signatures through completion
• Assign new patients to case managers and coordinate timely Start of Care
• Maintain accurate, same-day documentation in Data Soft Logic (DSL)
• Build and maintain strong relationships with referral sources
• Oversee daily office operations: scheduling, phones, supplies, and vendor coordination

Requirements

• Minimum 3–4 years of home health intake or coordination experience, with hands-on EMR experience. At least 2 years of Data Soft Logic (DSL) experience strongly preferred; candidates with experience on similar systems (Homecare Homebase, WellSky/Kinnser, Axxess, etc.) are encouraged to apply.
• Experience with insurance verification, authorizations, and referral management
• High school diploma required; Bachelor's degree preferred
• Proficiency with Microsoft Office, Teams, and Adobe Acrobat
• Excellent organization, multitasking, and communication skills; multilingual a plus