Intake Coordinator / Office Manager

HA Home Care is looking for an experienced Intake Coordinator / Office Manager to lead our front-end referral and intake process while keeping day-to-day office operations running smoothly. This role is central to how quickly and accurately new patients get the care they need.

Key Responsibilities

• Receive, screen, and process new referrals from hospitals, physicians, SNFs, and families
• Perform real-time insurance verification, prior authorizations, and reauthorizations
• Track physician orders, plan-of-care approvals, and recertification signatures through completion
• Assign new patients to case managers and coordinate timely Start of Care
• Maintain accurate, same-day documentation in Data Soft Logic (DSL)
• Build and maintain strong relationships with referral sources
• Oversee daily office operations: scheduling, phones, supplies, and vendor coordination

Requirements

• Minimum 3–4 years of home health intake or coordination experience, with hands-on EMR experience. At least 2 years of Data Soft Logic (DSL) experience strongly preferred; candidates with experience on similar systems (Homecare Homebase, WellSky/Kinnser, Axxess, etc.) are encouraged to apply.
• Experience with insurance verification, authorizations, and referral management
• High school diploma required; Bachelor's degree preferred
• Proficiency with Microsoft Office, Teams, and Adobe Acrobat
• Excellent organization, multitasking, and communication skills; multilingual a plus

Why Join HA Home Care?

Join a team where compassion and accountability are equally important. HA Home Care delivers highly personalized care through a quality-first approach grounded in patient safety, integrity, teamwork, and attention to detail.

You'll be trusted to own your work, communicate openly, improve the way we operate, and make a meaningful difference in the lives of patients and families.

Our Values in Practice

We put patients first, act with compassion, own our work, support one another, and never compromise safety, quality, or integrity.